Frequently asked questions
What people ask us most, in short answers.
Platform and pricing
What is AI visibility (GEO / AEO)?
It is how often assistants such as ChatGPT, Claude, Gemini, Perplexity and Google AI Overviews mention or cite your brand when someone asks about your sector. GEO (Generative Engine Optimization) and AEO (Answer Engine Optimization) are the work of increasing that presence.
Why measure by topic and not by question?
AI answers vary every time. A single question gives an unstable result. We group several questions with the same intent into a topic, ask them on every engine in each analysis and combine the last three analyses. The result is a stable measure with a confidence level attached.
Do I need an SEO team?
No. The monthly action plan tells you what to do in plain language: which page to write, which schema to add, where to earn a mention. You can do it yourself or hand it to your agency.
Which languages and markets do you cover?
English, Portuguese, Spanish and French. Each topic can be measured in a specific market, for example the UK, Portugal, Spain or France.
Can I try before I pay?
Yes. You create the account with no card, we confirm your brand profile, topics and competitors with you, and run a first real analysis of one topic across the 5 AI engines. You see your answer share and the brands AI cites most straight away. To see every topic, the sources and the action plan, you choose a plan.
Can I change plan or cancel?
Yes, any time from the billing page. The monthly plan has no lock-in.
Which payment methods do you accept?
Credit and debit cards, with automatic renewal. Yearly and agency plans can also be paid by invoice, via bank transfer.
Do prices include VAT?
Prices shown exclude VAT. VAT is calculated at checkout based on your country and customer type. EU businesses with a valid VAT number may be exempt under the reverse-charge mechanism.
By type of business
How soon will I see results?
The first analysis is ready in minutes. Visibility changes usually appear 4 to 12 weeks after you act, depending on the engine and the source.
Does Neural Ranks replace SEO?
No. It complements it. Many actions in the plan also help classic SEO, such as schema, comparison pages and mentions in authoritative sources.
Does it work for small brands?
Yes. The Starter plan is designed for a brand with a few topics and no dedicated marketing team.
Is it useful before product-market fit?
Yes, as a diagnostic. It shows which competitors AI associates with your category and the language it uses to describe it.
Does it integrate with HubSpot or Salesforce?
Reports can be exported, and the Pro plan API sends data to your CRM or data warehouse.
How do I prove ROI to leadership?
We connect answer share to AI-referred traffic in GA4 and show the trend by topic over time.
Does it work with Shopify, WooCommerce and PrestaShop?
Yes. The analysis doesn’t depend on your store platform. The action plan says what to change on each.
Do you track prices in answers?
Yes. We flag when AI states a price or feature that differs from your product page.
How many products can I track?
We track topics, such as “running shoes for beginners”, not individual SKUs. Each plan sets the number of topics.
Do I need a Google Business Profile?
It’s highly recommended. The action plan tells you what to complete on the profile and in other directories.
Can I track several locations?
Yes. Each area or city can be its own topic.
Does it work for independent professionals?
Yes. Lawyers, doctors, architects and consultants use the same model of topics by service and area.
Do clients see the Neural Ranks brand?
Not on the Agency plan. Reports and links use your agency’s identity.
Is there per-client pricing?
Yes. Prospecting is free (10 audits a month, under your brand) and you only pay for the clients you win: each one goes on a Starter, Growth or Pro plan at 20% off, all on one invoice.
How do I show results to the client?
With a shareable report link carrying your agency’s logo and colours.
Are you GDPR compliant?
Yes. We don’t process your customers’ personal data. Data is hosted in the EU.
Do you offer SSO?
Yes, SAML and Google Workspace on the Agency plan and enterprise contracts.
Is there a service level agreement?
Yes, on annual contracts.
Go from theory to your brand’s numbers.
Enter your site, confirm the suggested topics and see your first real analysis across the 5 AI engines. Free, no card.