Translation of the original Portuguese version. In case of any discrepancy, the Portuguese version prevails.
Summary
- The 7-day trial is free and needs no card. Nothing is charged if you don’t subscribe.
- You can cancel at any time. Cancellation takes effect at the end of the period already paid.
- Yearly plan: full refund if you ask within 14 days of the first yearly payment.
- Consumers: 14-day right of withdrawal, as provided by law.
- Duplicate charges or charges made in error by us are always refunded in full.
Monthly plans
You can cancel a monthly plan at any time from the billing area. You keep access until the end of the month already paid and are not charged again. There are no pro-rata refunds for periods already started, except in the cases set out on this page.
Yearly plans
If you request a refund within 14 days of the first payment of a yearly plan, we refund the full amount. After that, you can cancel the renewal at any time and keep access until the end of the paid year, without a refund for the remaining period.
Changing plan
When upgrading, you only pay the pro-rata difference until the end of the period. When downgrading, the unused pro-rata amount is credited to your next invoices.
Right of withdrawal (consumers)
If you sign up as a consumer, that is, for purposes outside your trade or profession, you have 14 days from subscribing to withdraw from the contract without giving a reason (Directive 2011/83/EU, implemented in Portugal by Decree-Law no. 24/2014). If you asked for the service to start during that period, we refund the amount paid minus a proportionate amount for the service already provided up to the date of withdrawal. To exercise this right, send us a clear statement by email.
Service unavailability
If the platform is unavailable for more than 72 consecutive hours for reasons attributable to us, we credit the pro-rata amount for that period to your next invoice, or refund it if you have cancelled.
How to request a refund
Write to hello@neuralranks.com from the account email, with the subject “Refund” and the invoice number. We reply within 2 business days. Approved refunds are made to the same payment method within 14 days. How long the amount takes to show in your account depends on your bank or card issuer.
Questions about this document? Write to hello@neuralranks.com.